1. Overview

Gamermodel strives to provide our customers with an exceptional shopping experience. We understand that sometimes a product may not meet your expectations, and we are here to help. This return policy outlines the steps you need to take if you would like to return a product purchased from our online store.

2. Eligibility for Returns

• Products must be in their original packaging and unused.
• Products must be returned within 30 days of the delivery date.
• Customized, personalized, or special-order items are not eligible for return.
• Returns are subject to inspection upon receipt.

3. Refunds and Replacements

• Upon receipt and inspection of your returned product, we will process your refund or replacement request.
• Refunds will be issued to the original payment method used for the purchase. Please allow 3-5 business days for the refund to reflect in your account.
• If you prefer a replacement, we will ship a new product to you once the returned item has been inspected and approved.

4. Exceptions

• Products that have been damaged due to misuse, accident, or neglect are not eligible for return.
• Digital products, such as game codes or subscriptions, are not eligible for return.
• Any product that is returned without its original packaging or accessories may be subject to a restocking fee or rejection of the return.

5. Customer Support

If you have any questions or concerns about our return policy, please do not hesitate to contact our customer support team. We are here to help and ensure that your return process is as smooth as possible. You can reach us via email at info@gamermodel.com or through our online chat system.

6. Additional Information

Please note that this return policy may be subject to change without prior notice. It is the customer's responsibility to review this policy before making a return. By purchasing from Gamermodel, you agree to abide by the terms and conditions outlined in this return policy.